There's a ton of info about ReciPal throughout the site via videos and tutorials, in this Knowledge Base, our FAQs, and Blog.
But sometimes you need a little more help or we haven't addressed an issue in one of those places. In those cases, don't hesitate to reach out!
Just remember to be nice. We're not a faceless corporation, but a small team of professionals trying to help. It's much easier to do so if you are courteous (even if you're frustrated at the moment) - and everyone's day will be improved as a result. Extra points for going through the resources and tips mentioned above.
You can always email us at firstname.lastname@example.org. And during the week from 11AM-6PM EST we are generally available at (844) 732-4725 (844-RECIPAL) or via LiveChat on the bottom of every page.